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About Us

Equilibrium Computer Solutions (ECS) was established in late 2010 by Kenny McGuire. Currently, ECS is run by Kenny solely.

Kenny is mostly self-taught though he is qualified with a Grade A HND in Technical Support. His interest in computers started at the age of 12 when he and his 3 brothers shared a PC for Christmas. At this time, the Our Technician Kennyinternet was starting to boom and the appearance of modern day computer viruses. This resulted in a lot of trips to the computer repair shop, paying a small fortune each time. Kenny decided to put a stop to this and started fixing it himself. Through this he would start fixing friends and families' PCs but never really thought of it as a career. It was more of a hobby until the age of 22 when he went to college to study Technical Support. It was at college he was offered a job on STV's Taggart.

Kenny has spent the last 4 years in the Film/TV industry employed primarily as a Computer Technician working on productions such as BBC's The Deep (credited), Taggart and Rebus. Full CV is available on request.

 

 

Terms & Conditions

  1. No Fix, No Fee Policy - this does not apply if the customer has been offered a suitable solution but does not take it. A fee may be incurred to cover diagnostic tests, not exceeding £20.
  2. While the utmost care will be taken not to lose any of your data, it is the client's responsibility to ensure that all data is backed up. Equilibrium Computer Solutions cannot be held liable for any loss of data incurred.
  3. Clients must ensure they have original copies and valid licences, keys, serials for all software, including operating systems.
  4. Fix-at-Home Service - some services are not available due to the length of time they require. The client will be advised beforehand if it is viable. If a job takes longer than expected the client will not be charged a call out fee. However to complete the job, we will offer to come back at a later date or take the computer back to base and then deliver it back within 48 hrs
  5. Environmentally Friendly - the promise not to use a car is only applicable to journeys of less than 1 mile.
  6. Collect and Deliver - we will not use public transport for the Collect and Deliver service

No Fix, No Fee

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We're confident that we will have the correct IT solution for you and to back that up we offer a no fix, no fee policy. If we cannot solve your problem then there is no charge.

Environmentally Friendly

an image In a world where we are all conscious of how we are affecting the environment, we aim to do our bit too. We will not use a car (where possible) when going out to a job. Instead, we will use public transport.  We also comply with the Waste of Electrical and Electronic Equipment (WEEE) Regulations to ensure old equipment is disposed of correctly.

 

 

Cost Effective

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Because we mostly work from home, we have very little overheads so the benefits are passed on to the customer in the way of cheaper prices compared to major outlets. A cheaper price does not mean a loss in quality at ECS. We pride ourselves in treating every customer as a unique individual and will do everything to ensure that they are entirely satisfied with our service.